Нашла на винте книжку. The Distributed Mind—Smart People and Smart Organizations. Похоже, что весьма актуальную. Вообще, удивительно, как много свежего и нового материала в текстах десятилетней давности оказывается.
How This Book Is Organized
In Chapter 1 we define knowledge work and highlight some of its challenges by looking at the Life Flight Network, a helicopter ambulance rescue service operating out of Portland, Oregon. Multiple case examples in this chapter will demonstrate how knowledge work differs from physical work and illustrate five defining characteristics.
Chapter 2 dispels the myth that knowledge work is limited to the office, hospital, or university. It is true that the shift to knowledge work is becoming obvious in the dramatic rise of service jobs (most of which are knowledge work) and the related decline of manufacturing ones (which have traditionally been physical work). But even within manufacturing organizations—long the bastions of manual labor—most people are shifting toward knowledge work as technologies and worker responsibilities become more sophisticated.
Chapter 3 shows how teams differ from groups and introduces the three characteristics required for contemporary teams: clear purpose, shared understanding of the purpose, and commitment paradigm culture. We illustrate how these teams differ from the traditional organizations of the past by looking at knowledge work teams such as the Boeing 777 product development team. Using examples from several companies, we discuss self-directed work team concepts and identify the four most common types of teams.( Collapse )
For the first time in human history, our contributions in the workplace come more from our minds than from our muscles. The ability to use and create knowledge may now be the single greatest asset in the workplace—an asset that allows people to do something really significant. This age is fraught with both challenges and opportunities. Not the least of these challenges is how to work effectively in the postindustrial era. Smart people and smart organizations will help us meet this challenge.
We have entered the age of the distributed mind.
The Distributed Mind
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