:: urbansheep (urbansheep) wrote,
:: urbansheep

[ L ] The Boiled Frog Problem // KM approaches


Many organizations have discovered — either the hard way or too late — that expert wisdom is a corporate asset. For example, NASA encountered problems owing to its loss of engineering expertise from the Apollo era. Similarly, a retiring supervisor at a large soup manufacturing firm possessed a unique skill for controlling the large soup-making machines. On the verge of his retirement, the company realized no one could do what he did, so they brought in a team of knowledge engineers to elicit and preserve his skills.


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